Rowen Rewards (Loyalty Scheme) Terms and Conditions

Every time you shop on (the “Website”) with a registered account, we reward you with Reward Points which can be redeemed to use on future orders on the Website.

Reward Points are automatically added to your online account within 24 hours of the purchase. These points can be exchanged online at any time and allow you to get money off your purchases on the Website.


1. Earning Reward Points

a) You earn 1 reward point for every £1.00 you spend with Rowen Homes. You can also earn reward points for creating your rewards account, following Rowen Homes on social media and other requests that Rowen Homes can promote at our discretion

b) We may run time limited promotions which increase the number of points you can accrue from time to time.


2. How Do I Spend My Reward Points?

a) You can spend your Reward Points when you reach the reward thresholds outlined below

250 points = £10 voucher
625 points = £25 voucher
1,250 points = £50 voucher

b) To check your current points total, simply log in to your account by clicking on the account login icon at the top right corner of the website

c) This will display a full breakdown of how you have earned your points, as well as your current total points available to spend.

d) When you want to redeem your points, log into your rewards account (steps shown in point 2b) and navigate to the rewards section of the page. You will be able to claim your rewards by clicking the “Get reward” button underneath each relevant earned reward. This will generate a discount code which can be used at checkout to redeem your reward.


Can I Use My Rewards Points With A Discount Code?

a) Your reward points cannot be used in conjunction with other promotional discounts.


Loyalty Terms and Conditions

a) Your points will expire 12 months from the date they are accrued. For the avoidance of doubt, any Reward Points generated from this scheme may only be spent on the Website and you are not entitled to receive any payment of any kind in respect of the Reward Points.

b) The Reward Points are not redeemable for cash nor are they transferable in any way. If you cancel or return your order (either in whole or in part) for any reason you will not qualify for Reward Points on the canceled or returned goods.

c) Points will be deducted from your balance at the point a refund is processed. We reserve the right to update the terms of the Reward Points scheme from time to time and/or to withdraw the Reward Points scheme in its entirety.

d) We may, in our sole discretion, withdraw your Reward Points at any time if we believe or suspect that your use of the Points Scheme is fraudulent, misleading or contrary to these terms.