Rugs Galore! ✨ Add the perfect finishing touch

Make a Return

We hope you will LOVE your Rowen Homes purchase as much as we do, but we understand it’s not always a good fit!

You can arrange a return within 14 days of receiving your item, as long as the item is as new and in the original packaging. Any items returned that we don’t get in an “as new” condition, we will return the item to you, the customer.

 

If your order has arrived damaged please contact us on 0191 743 0219 or email hello@rowenhomes.com

Step 1 - Complete Our Returns Form

Please complete the form linked below so we can correctly process your return.
Once completed, move on to step 2.

COMPLETE THE RETURNS FORM

 

Step 2 - Ship Your Item Back to Us

All you need to do now is send your item back to our warehouse.
Choose a courier service below based on the size of your item

 

 

To return a small item you will need to use a courier. Please see a list of courier services below who will be able to fulfil the return of your item.

Evri

Parcel2Go

ParcelCompare

Royal Mail

DPD Local

 

 

To return a large item you will need to book a collection with an appropriate courier. Please see a list of courier comparison services below who will be able to fulfil the return of your large item

AnyVan

Shiply

Parcel Hero

What is a large item? A large item is delivered by a two-person delivery team that would need to be collected.

All returns should be sent to our warehouse.

Rowen Homes
Unit 6 Franklin Industrial Est,
Blaydon,
NE21 5TL,
United Kingdom

Please remember to repackage your return before sending. Any returns received without protective packaging will not be able to be refunded. Please include your order number either on, or within the parcel so it can be identified by our team.

Please note, made to order items and flat pack furniture that has been assembled cannot be returned.

Anonymous returns will be held in quarantine until the customer gets in touch.

As a small independent business, we regret that we're not able to offer free returns.

Read our returns policy to find out more