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Shipping & Returns

If you would like to make a return click here

Current Delays

We are still dispatching as normal on next day deliveries. However, please note that all couriers (DPD, DHL, Royal Mail & Green2) have notified us that due to driver shortages, deliveries may be delayed.

Our team are doing all they can to help during this challenging time. Due to the volume of calls our team are having to make to couriers, you may experience some waiting time on phone lines during this peak period.

Unfortunately we're unable to offer refunds of the shipping charges on delayed orders as.

UK Shipping

Minimum delivery is charged at £4.99 on all orders to Mainland UK with the below postcode locations having a surcharge which is calculated at checkout;

Postcode - DG, EH, G, KS, ML,TD 
Postcodes - AB, DD, IV, KW, PS, PH, FK, KY 
Postcodes - IV40+, KW16+, PA20+, PH41-44 
Northern Ireland - All Postcodes
Surcharges are also added to delivery fees based on the total weight of the order.
All orders stock orders (not made to order) are delivered within 1-7 working days of placing an order.

DPD & DHL
Items dispatched via DPD & DHL are delivered next working day within UK Mainland. 
Green2 (2 Man Delivery)
Items dispatched via Green2 (Two Man Service) will take a minimum of 3 working days before being offered a delivery day of choice.
Royal Mail
Wallpaper, Paint and fabric samples are dispatched via Royal Mail on a 2nd class service
If you place multiple items in your order you may receive more than one delivery. Lead times are detailed in the product descriptions. Upon dispatch of your items you will receive a notification from the courier via email or text.

Over bank holidays and our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

Stock items

All items that are in stock and are available for dispatch from our warehouse on a 1-7 day delivery service.

Made to order items

All orders which are made to order will usually be delivered within 10-14 weeks. Please ensure the sizes provided are correct as orders can not be refunded. This includes measuring all access routes and doorways.

 

Bespoke Product Delivery

Shipping charges for bespoke, made to order sofas including the Olivia sofa collection are as follows:

England and Wales - £79

Lower Scotland - £79

(Lower Scotland postcodes DD,DG,EH,FK,G,KA,KY,ML,TD,AB1,AB2,AB3,AB4,AB5,AB6,AB7,AB8,AB9,AB10,AB11,AB12,AB13,AB14,AB15,AB16,AB21,AB22,AB23,AB24,AB25,AB30,AB39,PA1,PA2,PA3,PA4,PA5,PA6,PA7,PA8,PA9,PA10,PA11,PA12,PA13,PA14,PA15,PA16,PA17,PA18,PA19,PH1,PH2,PH3)

Scottish Highlands - £99 

(Scottish Highlands postcodes PH49, PH50, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH12, PH13, PH15, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, IV63, IV52, IV53, IV54, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, AB40, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38)

Unfortunately we do not ship the Olivia sofa to the Scottish Islands, Northern Ireland, Republic of Ireland or the Isle of Man.

Large item delivery

Some large items may be delivered via pallet due to their size, weight or fragility. If an item is delivered via pallet the delivery company may leave the pallet with you to dispose of accordingly. Please ensure dimensions are checked and will fit the space they are meant for. Large item deliveries go through Panther Logistics courier and are delivered within 1-2 working days.

Large order shipping charges

Orders 25kg and over start at £9.99 for delivery in England, Wales and the following Scottish postcodes areas. Value calculated at checkout;

DD,DG,EH,FK,G,KA,KY,ML,TD,AB1,AB2,AB3,AB4,AB5,AB6,AB7,AB8,AB9,AB10,AB11,AB12,AB13,AB14,AB15,AB16,AB21,AB22,AB23,AB24,AB25,AB30,AB39,PA1,PA2,PA3,PA4,PA5,PA6,PA7,PA8,PA9,PA10,PA11,PA12,PA13,PA14,PA15,PA16,PA17,PA18,PA19,PH1,PH2,PH3

Shipping costs will be calculated at checkout for orders 25kg and over to the Scottish Islands, highlands and Northern Ireland, Republic of Ireland and the Isle of Man.

Faults or Damages

Upon receiving your items, your order must be checked to ensure there has been no damage in transit.  All faults or damages must be reported within 24hrs of receiving the product. You must send an image of the reported issues and we will endeavor to resolve the issue for you.

Our deliveries are provided by trusted local delivery companies. Most deliveries are made Monday to Saturday between 8am-9pm. Delivery outside of the mainland UK is subject to the availability of our couriers service in the area and can not be guaranteed.

All orders are dispatched within 1-2 working days of placing an order and will take up to 2 days for delivery on all orders placed before 3pm.

Returns

If you wish to return any part of your order you may do so by visiting this page.

Returns can be made within 14 days of receiving your item as long as the item is as new and the original packaging. 

UK Returns Policy
  • You are responsible for returning the goods to us in as new condition.
  • Please include your order number either on, or within the parcel so it can be identified by our team
  • Any items returned without their original packaging will be charged a fee of £5.
  • Any returns received without protective packaging will not be able to be refunded
  • Anonymous returns will be held in quarantine until the customer gets in touch.
  • Made to order items cannot be returned
  • Flat pack furniture items that have been assembled cannot be returned
  • It is your responsibility to ensure items returned via independent courier (man and van services) arrive during our office hours of 9am - 5pm Monday to Friday).

    When returning an item it is the customers responsibility to ensure that the returning item is suitably packaged and protected to avoid damage in transit. We are unable to issue refunds for items which have been damaged in the returns process and the item may be returned if not received back to us "as new" 

    Our returns address is Returns @ Rowen Homes, Unit 6 Franklin Industrial Est, Blaydon, NE21 5TL.

    Missed/Refused Deliveries

    Please ensure that you enter your phone number at checkout to help our delivery providers to notify you of deliveries. If you miss or refuse* a delivery you may be charged a redelivery/return fee up to £100 depending on the value/size of the order. This will be determined by the courier who is making the delivery.

    *If a delivery is refused by you the customer or it doesn't fit in to your property due to the size you will be liable for the return charge which is determined by the courier.