Shipping policy

UK Shipping

Unfortunately, we are unable to ship to Northern Ireland.

For orders under £99, minimum delivery is charged at £4.99 on all orders to Mainland UK with the below postcode locations having a surcharge which is calculated at checkout;

Postcode - DG, EH, G, KS, ML,TD

Postcodes - AB, DD, IV, KW, PS, PH, FK, KY

Postcodes - IV40+, KW16+, PA20+, PH41-44

Surcharges are also added to delivery fees based on the total weight of the order.

DPD

Items dispatched via DPD are delivered next working day within UK Mainland. Please note that this can occasionally fall into a 2nd day as this is not a guaranteed service, and can be dependent on operational constraints.

Royal Mail

Wallpaper, Paint and fabric samples are dispatched via Royal Mail on a 2nd class service.

If you place multiple items in your order you are likely to receive more than one delivery. Lead times are detailed in the product descriptions. Upon dispatch of your items you will receive a notification from the courier via email or text.

Over bank holidays and our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

Made to order or tailored items

All orders which are made to order or have had two or more variables specified (such as colour and size) will usually be delivered within 10-14 weeks. Please ensure the sizes provided and chosen colours are correct, as orders cannot be refunded beyond three days of your order being placed. This is due to out made to order items not being pre manufactured and having to be ordered to your specification from our suppliers. Customer due diligence also includes measuring all access routes and doorways.

Your statutory rights are unaffected.

Delivery Acceptance Responsibilities

Customers are expected to be prepared to accept delivery of their goods at any time within the quoted lead time. We are unable to expedite or delay suppliers at the point of ordering. Failure to do so may result in additional storage charges. It is the customer's responsibility to communicate any restrictions on delivery times at the point of purchase.

Scottish Highlands

Scottish Highlands and Scottish Islands - £19 additional surcharge

Scottish Highlands postcodes affected: PH49, PH50, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH12, PH13, PH15, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, IV63, IV52, IV53, IV54, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, AB40, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38

Scottish Islands postcodes affected: IV41 , IV42 , IV43 , IV44 , IV45 , IV46 , IV47 , IV48 , IV49 , IV50 , IV51 , IV55 , IV56 , KA27 , KA28 , KW15 , KW16 , KW17 , PA20 , PA41 , PA42 , PA43 , PA44 , PA45 , PA46 , PA47 , PA48 , PA49 , PA60 , PA61 , PA62 , PA63 , PA64 , PA65 , PA66 , PA67 , PA68 , PA69 , PA70 , PA71 , PA72 , PA73 , PA74 , PA75 , PA76 , PA77 , PA78 , PH42 , PH43 , PH44 , ZE1 , ZE2 , ZE3 , ZE4

Unfortunately we do not currently ship made to order furniture to the Scottish Islands, Northern Ireland, Republic of Ireland or the Isle of Man.

Large item delivery

Some large items may be delivered via pallet due to their size, weight or fragility. If an item is delivered via pallet the delivery company may leave the pallet with you to dispose of accordingly. Please ensure dimensions are checked and will fit the space they are meant for. Large item deliveries are shipped with our 3rd party logistics couriers.

Faults or Damages

Upon receiving your items, your order must be checked to ensure there has been no damage in transit. All faults or damages must be reported within 24hrs of receiving the product. You must send an image of the reported issues and we will endeavour to resolve the issue for you. This may require additional investigation with our suppliers and couriers, so we appreciate your patience.

Our deliveries are provided by trusted local delivery companies. Most deliveries are made Monday to Saturday between 8am-9pm. Delivery outside of the mainland UK is subject to the availability of our courier service in the area and can not be guaranteed.